Frequently Asked Questions

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Frequently Asked Questions

Here you can find the most frequently asked questions about Nuersan and their answers. If you cannot find the answer you are looking for, please contact us.

What is the quality of Nuersan's products?

At Nuersan, we apply the highest quality standards in all our products. Thanks to our ISO 9001 certified production processes and our continuous quality control system, we always aim to provide our customers with the best products.

How long does it take to deliver my order?

Our orders are generally delivered within 2-5 business days. However, this time may vary depending on the stock status of the product and the delivery address. The estimated delivery date will be specified in your order confirmation.

What is your return policy?

Customer satisfaction is very important to us. You can return the products within 14 days after receiving them, as long as they are unused and in their original packaging. You can contact our customer service to initiate the return process.

Can I make bulk purchases?

Yes, we offer special pricing and conditions for bulk orders. Please contact our sales team for your wholesale purchase request. We can prepare a custom offer for you.

What is the warranty period for your products?

All Nuersan products are guaranteed for 2 years against manufacturing defects. For detailed information about the warranty coverage and terms, you can refer to the product manual or contact our customer service.

How can I make my payment?

We offer various payment options: credit card, bank transfer, cash on delivery, and online payment systems. Our secure payment infrastructure ensures that all your transactions are protected.

Do you ship internationally?

Yes, we do ship to certain countries internationally. For detailed information about the countries we ship to and the conditions, please visit the 'International Shipping' page on our website or contact our customer service.

Still have questions?

If you cannot find the answer you are looking for, please contact us. We will be happy to assist you.

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